Poor customer service

One of the worst customer service ever from the Coricraft staff at Ballito.

Bought a lounge suite and it was delivered on Saturday. upon opening it on Sunday, we noticed marks on the centre of the lounge suite and very noticeable lines on it. I had notified the lady via email the same day and there no feedback until I made a call to enquire.

Explanation from sales staff was that it's natural leather. Yes we understand natural leather, but this is not the way the lounge suite should look.

Received an email a week later for an inspection and Mr Themba came in and inspected the piece on the 9th Dec 2022.

He stated that they should have used the marked leather somewhere else where it was not visible (I totally agreed with him) then he noticed that the workmanship was very poor due to leather sagging already after less than 1 month & that shouldn't be happening because the suite is still brand new. Note : 4 adults live in the house - so there are no kids that will be jumping on the lounge set.

Since then I am calling them everyday for the inspection report and they are putting me on hold and not getting back to me. Finally got hold of Customer service manager Thembisa today 14th Dec 2022 and she promised to send feedback by end of business day - same story.

Sales lady Renisha Naidu & Manageress at Ballito branch were very rude when I complained and asked them why they didn't acknowledge my email and answer was head office deal with and they have nothing to do with that's a attitude they show.

I am not the only one who is complaining. Hello Peter is full of complaints about Coricraft's poor customer services. And I absolutely 100% agree with it.

Would never recommend anyone to Coricraft ever.