Poor customer service

<p> I visited Coricraft at Mall of Africa on 31 July 2016, to return some items. Their policy is that they do not do cash refund and i had to complete a customer refund form with my banking details. The manager informed me that it will take 5 working days for the refund to reflect in my account. On 09 August my refund still did not reflect in my account and went back to the store to enquire. The manager on duty informed me that the refund was loaded on the system and that he will enquire from their finance department the next morning. On 12 August 2016 i received a call from them requesting me to complete another refund form as the previous one i completed disappeared. Today 19 August 2016 i still have not received my refund. As a loyal Coricraft customer i feel let down by the brand. </p>