Poor customer service

Good morning

I would like to lodge a formal complaint regarding poor customer service from your Bedworth Park Branch.

I place an order on Friday 29 November 2019 on person and paid in full for my order. I made arrangements to personally collect my order as well.

Upon walking out of your store, I was approached by your Sales Staff Elzabe who informed me that her Manager Dapiso has offered me free delivery for Monday. I obviously accepted as this was promised to be at my premises on Monday, latest Tuesday. Whereas if I collected the item myself, it would be for the following Friday only.

As per Monday afternoon (2 Dec ), no delivery arrived. As per Tuesday afternoon (3 Dec ), still no delivery.

When I called today (Wednesday 4 Dec ), I spoke to Mpho who initially had no clue what was going on even after checking on her system.

After 3 calls later made by me, she admitted that the free delivery offer was rescinded with no proper explanation. No reasons were given why I wasn't informed timeously regarding this either.

After asking to speak to the Manager for his explaination (Dapiso), who also had no explanation for their poor customer service just fruitless apologies.

So now I need to wait to hopefully hear from their branch on when my time arrives in store for me to collect.

This is very disappointing for me as a Coricraft customer to be afforded such poor treatment regarding service delivery or just plain good manners to inform me on what is happening with my order.

#very dissatisfied customer

Mrs Mallinee Naidoo