MG
Mariana G
1 reviews | Active since Aug 2015
30 Oct 2025, 17:41
Poor customer service
Very eager to take a 50% deposit when you place an order. When your order is complete you receive a message to pay the outstanding balance. Paid the outstanding balance on 18 October still did not receive my order fully paid. Order for delivery never placed by Coricraft Menlyn.
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Replies (1)
Coricraft Group's replyOfficial
31 Oct 2025, 11:29Dear Mariana,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience and frustration you’ve experienced. Our team has been in contact with you, and we are currently in the process of moving your beautiful headboard to the Atterbury showroom for collection, as per your request.
Thank you for your patience while we resolve this matter — our team is ensuring that everything is finalised for you as quickly as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience and frustration you’ve experienced. Our team has been in contact with you, and we are currently in the process of moving your beautiful headboard to the Atterbury showroom for collection, as per your request.
Thank you for your patience while we resolve this matter — our team is ensuring that everything is finalised for you as quickly as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply31 Oct 2025, 11:29
Official
Dear Mariana,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience and frustration you’ve experienced. Our team has been in contact with you, and we are currently in the process of moving your beautiful headboard to the Atterbury showroom for collection, as per your request.
Thank you for your patience while we resolve this matter — our team is ensuring that everything is finalised for you as quickly as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience and frustration you’ve experienced. Our team has been in contact with you, and we are currently in the process of moving your beautiful headboard to the Atterbury showroom for collection, as per your request.
Thank you for your patience while we resolve this matter — our team is ensuring that everything is finalised for you as quickly as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team