1 reviews | Active since Sept 2012

03 Jan 2017, 02:53

Poor customer service

<p>I went to the store to buy a bed they had on display and I was told it was out of stock and it would take up to six weeks to process my order. I asked if I could be given the one on display a date was told it's not possible. How can the store advertise something and when a customer wants to buy it they are told it's not available. I believe a business should go out of their way to please their consumers and if something is on display it means it is on sale even if a consumer must get the one on the floor. I am very disappointed by this and had to voice my dissatisfaction with the store. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Coricraft Group
Coricraft Group's reply03 Jan 2017, 10:54
Official

We are so sorry that the bed you wanted to buy was out of stock . We have showrooms to show the products we can make up for you and do carry some stock of most of our products . We would love to assist you with an alternative bed should you wish .

Kind regards,

Olga de Pinho

's update03 Jan 2017, 13:17
Reviewer Update

The bed is not out of stock it is available on the floor what is so hard to give a customer that one since it is your business that is out of stock? Meaning that I must now take an alternative bed which I don't like.