Poor customer service!

<p>my husband and I purchased furniture to the value of R26950 and then requested that they return and not deliver 2 pedestals which formed part of the order and as such we were due a refund of R3890. </p> <p> </p> <p>We we paid for the order on 27 November and requested the refurn 3 days later since the delivery had not been made at the time. We were then provided a form from the crests branch as that's where we ordered from. A week later we were informed to refill the form with my husband's details as his details are on the order form. It's now almost a month and we have not been refunded!! This is unacceptable and highly unprofessional for such a premium brand!! </p> <p> </p> <p>We've now been informed that the delay is caused by the refund bouncing back from my husband's bank account and find this implausible as his bank account is active. We have also escalated this to ********** and hope that we will receive a response before Christmas.</p> <p> </p> <p> </p> <p> </p> <p> </p>