NM
Nontokozo M
1 reviews | Active since Aug 2017
05 Feb 2020, 01:09
Poor customer care
I bought a 2 couches and 2 chairs in Dec of 2019 and on delivery I noticed one couch was damaged and the 2 chairs were not aligned/ sitting properly on the floor. On the 3rd of Jan 2020 I communicated this via phone call and was given an email address to use to communicate this further. I did this and was attended to by Nathan Inggs who asked that I send pictures of the damaged couch to show him where it was damaged and pictures were sent. On the 16th of Jan I made a follow up with Nathan and till today the 05.03.2020 I’m still sitting with a damaged couch which has been paid for in full plus 2 chairs that are not aligned!!!!
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Replies (2)
Coricraft Group's replyOfficial
28 Feb 2020, 08:15Dear Nontokozo M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:15
Official
Dear Nontokozo M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
NM
Nontokozo M's updateReviewer Update
28 Feb 2020, 09:40so Olga in the meantime what must happen? whether you improve your service or not is off not interest to me because i know i am never buying ANYTHING from coricraft? you should quit as a customer experience manager because this response is useless
NM
Nontokozo M's update28 Feb 2020, 09:40
Reviewer Update
so Olga in the meantime what must happen? whether you improve your service or not is off not interest to me because i know i am never buying ANYTHING from coricraft? you should quit as a customer experience manager because this response is useless