Poor Communication over pending order
<p>Placed an order for a dining room table and chairs over 8 weeks ago, the dining room table was delivered immediately, but the chairs needed to be upholstered so they said it would take 6-8 weeks to complete.</p> <p> </p> <p>I was given a date of 18 November as the latest date of completion. There had been absolutely no communication regarding the progress of my order. When I call the contact number, I get transferred to many places before being told the person to help me is unavailable. I laid a complaint and a query on the website with, once again absolutely no feedback.</p> <p> </p> <p>I finally managed to get hold of someone today, after voicing my frustration I was told that the warehouse is not ready and will only be ready on the 30th of November, 12 days after the latest date I was given.</p> <p> </p> <p>I am appalled at the lack of communication from Coricraft, and the ********** service from a company I once considered in high regard. I would like someone to expedite my order and provide me with proper completion dates for my very expensive purchase. absolutely disgusted, and still waiting for hopefully my last order with this store.</p>
We are so sorry that there were delays with your order , the chairs will be completed by the end of day tomorrow . I will do my best to get them delivered to you by Friday the latest.
Kind regards,
Olga de Pinho
We are so sorry that there were delays with your order , the chairs will be completed by the end of day tomorrow . I will do my best to get them delivered to you by Friday the latest.
Kind regards,
Olga de Pinho
Thanks to Olga I had received my chairs within the promised timings, appreciate the effort. However, at least 2 of the chairs were uneven and rocking back and forth, I had failed to notice it amongst all the chairs whilst the delivery guys were in, I logged a complaint for a return 20 minutes after they left on Friday. I was told I would get a response and they would pick up the chairs within 48 hours (business days only), It is now Wednesday morning (more than 48 business hours) and I am still waiting for them to pick up the defective chairs for repair, this will then be followed up by a few weeks of waiting for the repairs to be delivered.
After waiting 10 weeks (2 weeks more than promised), and receiving poor condition chairs, I am find it extremely difficult to consider Coricraft for any of my future purchases, I am extremely disappointed at the lack of service and quality I expect from a company that holds itself to the highest of standards.
Thanks to Olga I had received my chairs within the promised timings, appreciate the effort. However, at least 2 of the chairs were uneven and rocking back and forth, I had failed to notice it amongst all the chairs whilst the delivery guys were in, I logged a complaint for a return 20 minutes after they left on Friday. I was told I would get a response and they would pick up the chairs within 48 hours (business days only), It is now Wednesday morning (more than 48 business hours) and I am still waiting for them to pick up the defective chairs for repair, this will then be followed up by a few weeks of waiting for the repairs to be delivered.
After waiting 10 weeks (2 weeks more than promised), and receiving poor condition chairs, I am find it extremely difficult to consider Coricraft for any of my future purchases, I am extremely disappointed at the lack of service and quality I expect from a company that holds itself to the highest of standards.