MS
Marcell S
1 reviews | Active since Feb 2020
22 Jan 2025, 16:03
Poor Communication and updates regarding online order
Have sent multiple e-mails and phoned multiple times. Each time the employees said they would return to me with updates regarding my order as no one knows why it has been stuck at the Joburg warehouse for over a week now. I would rather suggest supporting local hand made furniture designers seeing as these larger brands are importing more and more poor quality products instead of manufacturing it themselves. Just think of all the job opportunities they can create by rather manufacturing products in SA.
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Coricraft Group's replyOfficial
27 Jan 2025, 12:23Dear Marcell,
We appreciate you taking the time to share your experience with us.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delays with your order. The stock initially requested from Cape Town is taking longer than expected, so we have escalated the matter and requested stock from Johannesburg to ensure a quicker resolution.
Our team has been in contact to provide updates, and we have also escalated this to our JHB warehouse to arrange delivery as soon as possible. We truly appreciate your patience and understanding as we work to resolve this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delays with your order. The stock initially requested from Cape Town is taking longer than expected, so we have escalated the matter and requested stock from Johannesburg to ensure a quicker resolution.
Our team has been in contact to provide updates, and we have also escalated this to our JHB warehouse to arrange delivery as soon as possible. We truly appreciate your patience and understanding as we work to resolve this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply27 Jan 2025, 12:23
Official
Dear Marcell,
We appreciate you taking the time to share your experience with us.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delays with your order. The stock initially requested from Cape Town is taking longer than expected, so we have escalated the matter and requested stock from Johannesburg to ensure a quicker resolution.
Our team has been in contact to provide updates, and we have also escalated this to our JHB warehouse to arrange delivery as soon as possible. We truly appreciate your patience and understanding as we work to resolve this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delays with your order. The stock initially requested from Cape Town is taking longer than expected, so we have escalated the matter and requested stock from Johannesburg to ensure a quicker resolution.
Our team has been in contact to provide updates, and we have also escalated this to our JHB warehouse to arrange delivery as soon as possible. We truly appreciate your patience and understanding as we work to resolve this matter.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team