AA
Aureal A
1 reviews | Active since Nov 2023
01 Feb 2026, 21:17
Poor communication and service delivery
We have ordered a coricraft bed base in store and it was a made to order, which we understand takes very long but it was supposed to be only 6-8 weeks. It has now been almost 3 months and we are still sitting without a bed base after payment in full. There has been no ETA of the delivery or when the bed base will be finished. It’s a lot of money to pay for furniture and therefore it is expected that service delivery is excellent. My husband and I will think twice before ordering from coricraft again
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Coricraft Group's replyOfficial
12 Feb 2026, 16:31Dear Aureal,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay and the frustration this has caused.
Please kindly email us at *** with your order number and contact details, and we will investigate the matter and assist you as a priority.
Thank you for bringing this to our attention — we look forward to resolving this for you as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay and the frustration this has caused.
Please kindly email us at *** with your order number and contact details, and we will investigate the matter and assist you as a priority.
Thank you for bringing this to our attention — we look forward to resolving this for you as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Feb 2026, 16:31
Official
Dear Aureal,
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay and the frustration this has caused.
Please kindly email us at *** with your order number and contact details, and we will investigate the matter and assist you as a priority.
Thank you for bringing this to our attention — we look forward to resolving this for you as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologise for the delay and the frustration this has caused.
Please kindly email us at *** with your order number and contact details, and we will investigate the matter and assist you as a priority.
Thank you for bringing this to our attention — we look forward to resolving this for you as soon as possible.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team