POOR AND *********** SERVICE!!!! DAY LIGHT *******

On the 9th of June I purchased 4 kitchen counter chairs at coricraft. I was told there was no stock in Cape Town however there is stock in Johannesburg and the chairs will be available to collect in a week.

A week goes by no communication from the store.

On the 21 of June I go in store to enquire. I’m told no the chairs will arrive next week. I again believe the sales person and I continue to wait. A week passes and I call the chairs are not available in store still. I picked up that somehow I was **** to just so I can buy even though they knew that the chairs will not be available in a week.

When July started my husband and I gave up on the back and forth and just bought the chairs elsewhere.

Almost 7 weeks later the chairs arrived and throughout the period no one ever called us to communicate any delays, it was always us following up which was disappointing to quite honest.

Due to poor service, poor communication and being **** to over and over again we request a refund on the 26th of July, they tell us they will process the refund on the 28th of July. A week later there’s still no refund again no one is communicating with us from Coricraft. We called again on 2 August to follow up on the refund and they say they will get someone to call us back with feedback, they never bothered calling us!!

On the 5th of August we went in store to again follow up on the refund only to find that THE SALES PERSON NEVER BOTHERED PROCESSING THE REFUND 10 DAYS LATER!!!!

We are livid at this point because what poor service is this?

On top of that they told us that they will be deducting 10% from our R12 000 as “handling fee” we never even saw the chairs but we are being charged!

It’s Coricrafts fault that we ended up not collecting the chairs! Had they told us that the chairs will take over 4 weeks to reach the store we were never going to buy the chairs to begin with. They ******* us into buying the chairs by giving us false hope that the chairs will be here in a week! After they got our money, they never bothered updating us on the delay not once!!!!

Now we must pay 10% handling fee????? That’s daylight *******!