FV
Faiyaz V
1 reviews | Active since Nov 2017
31 Dec 2022, 15:38
Poor and pathetic customer service
I don't think this company deserve any star.... Coricraft sales team and administration provide poor and pathetic customer service. I am waiting from last 2 weeks for my refund and must have been sent over dozen email. Best part is they don't acknowledge email and don't call back.
All the best, I don't think this company will go very far in the near future.
Poor and pathetic customer service......
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Replies (1)
Coricraft Group's replyOfficial
10 Jan 2023, 14:30Dear Faiyaz V,
Thank you for taking the time to tell us about your experience.
We apologise for the delays you experienced with your refund. We have since resolved the issue and have refunded as requested.
We have made changes in our process so that this type of delay doesn’t happen in future.
We hope that you will visit us again in the future
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply10 Jan 2023, 14:30
Official
Dear Faiyaz V,
Thank you for taking the time to tell us about your experience.
We apologise for the delays you experienced with your refund. We have since resolved the issue and have refunded as requested.
We have made changes in our process so that this type of delay doesn’t happen in future.
We hope that you will visit us again in the future
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team