MS
Max S
1 reviews | Active since Nov 2018
01 Feb 2023, 09:53
Poor After Sales Service -- false website claims and offers
This company does not have the decency to respond to website requests. They have a service on their website to order new slip covers for their couches. I posted a request in October 2022. Followed up earlier this week via their WhatsApp. No response, not even a "we can't do it". So, don't waste your time buying anything from them. Their "after sales service" is just a gimmick to collect your money!
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Replies (3)
Coricraft Group's replyOfficial
01 Feb 2023, 12:08Hi Max, thank you for reaching out to us and bringing this to our attention. Please know that we find this unacceptable as it is not aligned with the service we pride ourselves on. We would like to escalate this immediately and ask that you inbox us with your contact details so that we may be in touch immediately. We look forward to assisting you.
Coricraft Group's reply01 Feb 2023, 12:08
Official
Hi Max, thank you for reaching out to us and bringing this to our attention. Please know that we find this unacceptable as it is not aligned with the service we pride ourselves on. We would like to escalate this immediately and ask that you inbox us with your contact details so that we may be in touch immediately. We look forward to assisting you.
Coricraft Group's replyOfficial
01 Feb 2023, 14:35Thank you so much for sending this through. Our team will be in touch shortly.
Coricraft Group's reply01 Feb 2023, 14:35
Official
Thank you so much for sending this through. Our team will be in touch shortly.
MS
Max S's updateReviewer Update
02 Feb 2023, 06:24Coricraft did respond in a big way yesterday and i got a quote from their team with a big apology.
Apology accepted, but I think they need to rethink (like most other companies with a website) how they respond to web services and requests. I suspect that between the "IT guys" and the "sales guys" there are a gap a mile wide that is normally a sign of executive misalignment.
Kevin, I'm happy to help you to rethink your strategy!
Apology accepted, but I think they need to rethink (like most other companies with a website) how they respond to web services and requests. I suspect that between the "IT guys" and the "sales guys" there are a gap a mile wide that is normally a sign of executive misalignment.
Kevin, I'm happy to help you to rethink your strategy!
MS
Max S's update02 Feb 2023, 06:24
Reviewer Update
Coricraft did respond in a big way yesterday and i got a quote from their team with a big apology.
Apology accepted, but I think they need to rethink (like most other companies with a website) how they respond to web services and requests. I suspect that between the "IT guys" and the "sales guys" there are a gap a mile wide that is normally a sign of executive misalignment.
Kevin, I'm happy to help you to rethink your strategy!
Apology accepted, but I think they need to rethink (like most other companies with a website) how they respond to web services and requests. I suspect that between the "IT guys" and the "sales guys" there are a gap a mile wide that is normally a sign of executive misalignment.
Kevin, I'm happy to help you to rethink your strategy!