LD
Lindelwe D
1 reviews | Active since Jul 2012
12 Apr 2022, 12:27
Poor After Sales Service
Bought a couch from Coricraft.A week/so later it started sounding like something is broken.Reported this via email and via Instagram,to no avail.Before I completed payment I was promptly receiving communication. Now that I have paid,nobody is actioning my complaint! Clearly I only matter as customer when my money is involved. Pathetic service!!!!
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Coricraft Group's replyOfficial
17 Jun 2022, 16:14 Dear Lindelwe, Thank you so much for taking the time to let us know of your frustrating experience with your recent couch purchase. We apologise for the delayed response to your complaint – it is unacceptable that you had this experience. This has been addressed with our team to prevent it happening again. We have resolved your complaint and we hope that you are enjoying lounging on your gorgeous Santorini corner unit. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design,RuthCustomer care support team
Coricraft Group's reply17 Jun 2022, 16:14
Official
Dear Lindelwe, Thank you so much for taking the time to let us know of your frustrating experience with your recent couch purchase. We apologise for the delayed response to your complaint – it is unacceptable that you had this experience. This has been addressed with our team to prevent it happening again. We have resolved your complaint and we hope that you are enjoying lounging on your gorgeous Santorini corner unit. In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. Yours in design,RuthCustomer care support team