Poor after sales service

<p>Let me start off by saying that your after sales service is absolutely shocking.</p> <p> </p> <p>I bought a Chobe 3 seater couch in December last year. The manufacture of the couch was obviously rushed to beat the closing of the factory.</p> <p> </p> <p>The stitching is of a poor quality, the cushions have very little stuffing, I might as well be sitting on the base frame. When I went to the branch in Fourways Crossing to complain, I was told to wait until your factory opened in January. I waited until January and I spoke to a lady by the name of Bianca who said she would investigate and get back to me with a solution. She never got back to me and was told that she was on maternity leave.</p> <p> </p> <p>I again spoke to someone at your factory who said she would send a truck to collect my couch on Thursday 02 February together with a loan couch. I waited for the truck. At 10.00am in the morning I called the factory to ask what time the truck will arrive, I was told that it is not coming because they do not have a loan couch. The warehouse manager was going to call me, and guess what, I am still waiting for that call.</p> <p> </p> <p> </p>