Poor After Sales

<p>I bought a couch in April 2014 and thereafter the day bed started to sink in and was subsequently replaced with supposedly "superior foam" , the foam started to sink in again and went in store to complain and details was taken each time and was assured that we would be contacted but was not, the couch is now out of warranty so I called the store to find out my options and after some fuss was told that it would escalated to customer services and would contacted but guess what? </p> <p> </p>