POOOOR quality Product and Service

<p>Coricraft...<br />USED to be a name that I recognised as a distinguished brand, providing quality products matched with outstanding service...<br />I salute the individuals invloved in propagating that ideology.</p> <p>I am here to tell you that, that is NOT Coricraft!<br />They ****** you with POOR quality products, sold at ridiculous prices (Price could be justified, should I have received quality productSSSS), and the client service does not exist OR is always on leave!?</p> <p> </p> <p>*****POOOOR quality Product*****</p> <p>The initial couch which we had purchased, we bought under advi*****t of the in-store (Mall of Africa) consultant.<br />Needless to say, the POOR quality shone through within the FIRST Month of having received the couch. (The cushions started going flat / disintegrating - The high-maintenance aspect was NEVER highlighted to us).<br />Coricraft was kind enough to swop it out us, with a different couch.</p> <p>The "questionably new" couch was delivered to us and AGAIN, the POOR quality shone through within the FIRST Week... (The base of the couch, on the right hand side, was POORLY built and not connected into the arm-rest, to such an extent that the base is almost on the ground) - now proped up by my plastic container.</p> <p>****************************************</p> <p> </p> <p>*****POOOOR quality Service*****</p> <p>1st example of the POOR service Coricraft offers their clients.<br />I had highlighted this (sent pictures,etc.) to ********** on 3rd Jan 2017, who advised that upon receipt of the email, she will log a call to have a NEW one manuafactured for us.<br />After following up on the progress a few days later, I found that she went on leave, without handing over.</p> <p>2nd example of the POOR service Coricraft offers their clients.<br />After FINALLY getting someone to take handover of the issue at hand ********** AND your "complaints email" ********** was ALSO sent the pictures. (17 Jan 2017).<br />It was handed over to someone on maternity leave??? For whatever reason?...<br />So AGAIN, after following up on progress a few days later, I was made aware that the person who it was assigned to is now on maternity leave???</p> <p>3rd example of the POOR service Coricraft offers their clients.<br />At a very fed up stage, I requested ********** to refund my money and take the couch back, as I want NOTHING further to do with Coricraft, she advised me that she will have to speak to her manager (Claudette, I presume) and they will call me back. (23 Jan 2017).<br />Needless to say, I was NOT contacted back.<br />The next day I called back and then eventually spoke to Claudette, who advised that she will review the pictures with Fiona and get back to me. This was this morning (24 Jan 2017). I have STILL NOT received any communication?...</p> <p>****************************************</p> <p><br />Coricaft's "pristine" brand will FOREVER be tarnished in my eyes and will NEVER have my business in future.<br />I ask the powers that be to please re-imburse me and collect their *******.</p> <p> </p> <p>Regards,<br />Disgusted & Dissatisfied Customer</p>