CS
Colin S

1 reviews | Active since May 2018

29 May 2024, 14:23

Please change name from Coricraft to Soricraft - SHF here I come

We have spent to date more than R200k ( please check my account) with Coricraft Centurion. We bought and paid in FULL for a couch on 29 April for our daughter's housewarming and she was absolutely excited about receiving this couch as it was to the highlight of her apartment. The couch was delivered on the 11th of May but it was defective as some of the legs were not touching the floor, so you cannot really sit on it as it could damage the couch further. So we called Coricaft and were told to email a video, which we did. Now we are told that they can ONLY send someone to have a look at it ON THE 11th JUNE. Really. So it will be one month after we have paid for a couch but cannot use it. If you cannot fix this couch by the 31st of May, then please send someone to pick it up and I will go and get one at SHF

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Replies (2)
CS
Colin S's update05 Jun 2024, 10:43
Reviewer Update
Called Coricraft Customer Service today, Yolandi says sorry nothing we can do, we only ONE repair guy and he is fully booked. A huge company like Coricraft has just one repair guy for a big area like centurion/Midrand. What happen to Customer Service departments that want to help resolve problems. So for a customer to wait a month after paying in full for a couch is OK, wow.
Coricraft Group
Coricraft Group's reply10 Jun 2024, 10:44
Official
Dear Colin,

We appreciate you taking the time to share your experience with us.

We deeply regret that we were unable to provide an earlier date for an assessment. However, we have prioritized your case, and an assessment has been booked for tomorrow, the 11th of June.

We understand the frustration and inconvenience this has caused, especially given your loyalty and the significant investment you've made with Coricraft Centurion.

Our assessor will thoroughly evaluate the couch and work swiftly to resolve the issue. We are committed to ensuring that you and your daughter receive the quality and service you deserve.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team