MZ
Marinus Z

1 reviews | Active since Mar 2015

17 Mar 2015, 11:13

Payment takes ages to 'Clear'

I've bought a couch yesterday in excess of R10000, and payed for it with EFT from FNB, funds set to clear immediately (cost me extra R40). The payment advice was also emailed through to their sales person.<br> <br> However, this morning they refuse to release my couch to the transport person, because they say it is not reflecting on their internal report.<br> <br> So it turns out, Severn cannot actually access the bank account to check if my payment has 'gone through'. She has to wait for some remote accounts department, who sends a report through once a day. So this is a very slow internal accounting process. Their excuse for this is 'to combat *****'.<br> <br> This amounts to bad service. Slow service is bad service. Moral of the story: pay them by Credit Card rather than EFT.<br> <br> Hope that helps some people!

0
Replies (1)
Coricraft Group
Coricraft Group's reply20 Mar 2015, 08:56
Official
Hello marinusvz,

Please accept our apology for the delay in allocating your payment. I see that it was cleared on the 17th and you have received your couch.

Please let me know if there is anything I can do to assist you in future .

Kind regards,

Olga de Pinho
Quality Manager
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