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ilse jansen van vuuren
1 reviews | Active since Nov 2021
04 Nov 2022, 10:09
PAYMENT ALLOCATION
I DO HAVE A CORICRAFT ACCOUNT, I DID 2 PAYMENTS IN THE WRONG CORICRAFT ACCOUNT. I DID SEND THE PROOF OF PAYMENTS ON THE 3RD OF OCTOBER FOR THEM TO ALLOCATE.
STILL IS THE PAYMENTS NOT ALLOCATED ON MY ACCOUNT AND THEY CHARGES INTREST AND COLLECTIONS LETTER AND SMS.
PLEASE HELP ME TO SORT THIS OUT
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Coricraft Group's replyOfficial
15 Nov 2022, 12:17Dear Ilse J,
Thank you for taking the time to tell us about your experience; we are so sorry to hear that you are experiencing such issues with your old Coricraft RCS account. We have been in contact with you to assist in resolving this.
We are excited to confirm that any TFG store card is valid for use in our Coricraft stores – please visit any TFG store to open an account. Unfortunately, we no longer offer RCS credit in Coricraft for this reason.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply15 Nov 2022, 12:17
Official
Dear Ilse J,
Thank you for taking the time to tell us about your experience; we are so sorry to hear that you are experiencing such issues with your old Coricraft RCS account. We have been in contact with you to assist in resolving this.
We are excited to confirm that any TFG store card is valid for use in our Coricraft stores – please visit any TFG store to open an account. Unfortunately, we no longer offer RCS credit in Coricraft for this reason.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team