Pathetic service, over priced and poor quality products, no idea what they are doing

if i could give coricraft a zero star i will. Their service is pathetic, unprofessional and i feel like their stores and warehouse is owned by 2 different companies. they have no link to each other. over and above the terrible service, the quality of good compared to the price you pay is ridiculous. My day bed couch was delivered 4 months after purchasing the item which was already a frustrating process. i had to continuously call the mall of the south to get an update on the delivery. the couch was delivered in December 2020 and after a day the feather started coming out of the material. i called the retail store and they advised me that this is normal. after handfuls of feathers were coming out of the material i went to the mall of the south to log a request for someone to come and see the couch. the sales consultant was very rude in asking how many people are using the couch. for a R26 000 couch it doesn't matter if 1 person or 5 people are sitting on the couch it was brand new and was not suppose to give me issues. they assessor only attended to my query in February 2021 ( an entire month later) were i was informed that new inners were to be provided as it was a factory fault. yesterday the 24 march 2021 i have not heard from coricraft in 2 months and i had to call them to give me a update. the mall of the south could not assist and had to get the warehouse to call me. today the assessor comes with cover inners to put the old damaged inner into the new cover as a solution to the problem. the couch has lost a lot of feather and has also damaged the material. no resolution was provided. i called the call center and the lady advised that they can only assist me tomorrow (an already frustrated client who has been waiting for 4 months to get the couch fixed). i advised the lady that i require a refund and they should come collect their couch from my house or which she responded she can only assist tomorrow. frustrated beyond words. i will never purchase an item from coricraft again.