1 reviews | Active since May 2023
Pathetic service is an understatement - Coricraft I expected more!
Bought a table from Coricraft in December 2023.What I saw in the shop and what was delivered were 2 different things. Emailed them and advised them I was not happy with the product and they said they will send an assessor out in January 2024. Contacted them and they now say that they can only come out in March as the assessor has left the company and they are training another person - how is this my problem? They call me and I express my dissatisfaction and advise them to fix the problem. The next thing i receive an email stating the ticket has been resolved. This has been going on for the past few weeks. It seems that they are been rated on the number of calls they can close irrespective of the problem being resolved or not.
We appreciate you taking the time to share your experience with us.
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced. We appreciate your patience and would like to provide you with an update on the resolution process.
We have sent you an email confirming that a new replacement table has been ordered. Unfortunately, it was out of stock, but we are expecting a shipment at our Cape Town warehouse on the 12th of February. Rest assured, once the new stock arrives, the replacement table will be promptly sent to your location in Ballito.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience you've experienced. We appreciate your patience and would like to provide you with an update on the resolution process.
We have sent you an email confirming that a new replacement table has been ordered. Unfortunately, it was out of stock, but we are expecting a shipment at our Cape Town warehouse on the 12th of February. Rest assured, once the new stock arrives, the replacement table will be promptly sent to your location in Ballito.
If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team