Pathetic service, damaged goods and lies

We bought a lounge suite on 14 Feb. It was delivered on 19th and I was told the 3 seater would be connected together. When I arrived at home, it was not. I visited Scott and he said I had to come on Monday n pick the general worker to do it. I did that and after 1 hour, he said he can't do it, it's damaged. I dropped Ben off and told Scott to tell the Manager to call me. 27 Feb and no call. I visited the store on 23rd and was told they are scotch guarding another 3 seater and it will be delivered by 26th. The manager agreed to this and he was 'about' to call me. I visited store today and more lies. Now they are going to send someone to 'repair' the unit if possible. Their so called sale is intended to sell damaged goods without declaring the damage to customers. I would not have paid over R20000 for such a set. Nor did I expect such pathetic service from Coricraft who insists their furniture is of the highest quality. The manager has not been in the office for 1 week and the story changes all the time. Disgusting! I expect a replacement as promised or my money back. Have some integrity Coricraft!