Pathetic service

On the 23rd April 2024 i purchased a beautiful santorini corner couch from Coricraft in Eastrand, in february 2025 the leg/ base of the couch broke (less than a year). I then called them to advise them of the issue to which they then collected the couch for repairs. It took them 3 weeks to bring the couch back (i did not have any issues with the turn around time as i know this can take time). So last week Monday the 3rd March they brought the couch back covered in a brown plastic bag, Imagine my surprise when i opened the couch, it was soo filthy and looked as if someone was eating on the couch and left some filthy marks on it. This was very shocking for me as i thought Coricraft takes pride in their job, how do you fix a couch and not even bother cleaning it before you deliver it? This was a very dissapointing experience for me. The following day icalled them to advise them and was told to send an email with pictures to which i did, i sent them an email on wednesday the 5th March and the lady by the name of Cameron-Leigh told me that the matter will be logged, to date i am yet to receive a call or feedback from them, 5days later no one has bothered to get back to me even after sending 2 follow up emails. This just proves that Coricraft does not value their customers, I am very shocked by this level of service from what i thought was a reputable furniture store. Coricraft, You have just lost a customer!!!!

Takalani ***