LM
Lauretta M
1 reviews | Active since Dec 2019
27 Dec 2019, 14:49
Pathetic Service -
On the 23rd of Dec 2019 was expecting delivery of furniture from Coricraft as per sms confirmation also from the Company however to my surprise not everything was delivered. I followed up with the shop where I purchased the goods the Sales Consultant couldn't give me a clear answer as she was also surprised.
Worse that all the goods have been paid up.
To date have not heard anything from them...…...
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Replies (1)
Coricraft Group's replyOfficial
28 Feb 2020, 08:05Dear Lauretta M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:05
Official
Dear Lauretta M,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***