Pathetic service

I fully paid an order for a dining room set, side table and a couch. I received an sms noting that my order will be delivered 22/12/2015 between 10:45 and 12:45. The order never showed up. I tried follow up with the branch not being very helpful. At 15:00 I received a call that the driver is late and he will be there within three hours. I cancelled plans to wait for the delivery. It never showed up. I have not received a call or an explantion as to why the goods I have paid for is not delivered and when it will arrive. This is truely unacceptable.