WH
Winé Heyns

1 reviews | Active since Jan 2018

01 Jun 2022, 18:17

Pathetic service

Pathetic customer service. We bought a dining room table, 8 leather chairs, a coffee table, carpet and a console table. Apparently these sales people work on commission but I can’t imagine that that is the case when the service is so bad. They don’t answer their phones or reply on any emails. We had to go to the branch to ask the questions we needed answered. The people in the store are lazy and they don’t even get up from the chair when you talk to them. They act as though they are doing you a favor by helping you. Very disappointed and will definitely never support them again. If I could return everything I would.

0
Replies (1)
Coricraft Group
Coricraft Group's reply20 Jun 2022, 16:09
Official

Dear Winé H, 
 
Thank you for taking the time to tell us of your experience with our Tyger valley team. We are very disappointed to hear this feedback as this is the most unlikely behaviour from our usually passionate, customer-focused team.  The store manager will contact you shortly to apologise personally. 
 
We understand how our teams’ attitudes can make or break a customer’s experience with us and we take this feedback seriously. We do hope that you will pop into the Tyger valley store again soon to turn your negative experience into a positive one, as you deserve. Thank you for your support and we look forward to you creating beautiful memories around your newly purchased Coricraft dining table.  
 

In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly. 

  

Yours in design, 

Ruth 

Customer care support team