DM
David M
1 reviews | Active since Apr 2023
11 Apr 2024, 12:10
Pathetic Quality Couches
Ordered a couch which cost R36,000, was delivered in substandard condition. Logged a return, 7 or so weeks later they deliver the replacement, in a worse condition than the original couch. I think they drag these things from CPT on the N1 behind the flipping truck! This couch isnt worth R5000, its a utter waste! Come fetch it and refund me R36,000 and ill go spend it at a manufacturer who does QC when a item leaves production.
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Coricraft Group's replyOfficial
12 Apr 2024, 09:54Dear David,
We appreciate you taking the time to share your experience with us.
We have been in contact with our customer care department and have noted your decision to cancel the refund request. We sincerely apologize for the inconvenience you've experienced. Rest assured, our team is committed to rectifying the defects you've encountered. We will load an exchange order to ensure that you receive a couch that meets our quality standards. Our team will be in touch with you shortly to coordinate the process.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We have been in contact with our customer care department and have noted your decision to cancel the refund request. We sincerely apologize for the inconvenience you've experienced. Rest assured, our team is committed to rectifying the defects you've encountered. We will load an exchange order to ensure that you receive a couch that meets our quality standards. Our team will be in touch with you shortly to coordinate the process.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply12 Apr 2024, 09:54
Official
Dear David,
We appreciate you taking the time to share your experience with us.
We have been in contact with our customer care department and have noted your decision to cancel the refund request. We sincerely apologize for the inconvenience you've experienced. Rest assured, our team is committed to rectifying the defects you've encountered. We will load an exchange order to ensure that you receive a couch that meets our quality standards. Our team will be in touch with you shortly to coordinate the process.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We have been in contact with our customer care department and have noted your decision to cancel the refund request. We sincerely apologize for the inconvenience you've experienced. Rest assured, our team is committed to rectifying the defects you've encountered. We will load an exchange order to ensure that you receive a couch that meets our quality standards. Our team will be in touch with you shortly to coordinate the process.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team