Pathetic products and pathetic service

I purchased a large couch from the Northgate branch in 2014. When the unit eventually was delivered it was made incorrectly and had to be returned. It took over 2 months to get the correct replacement with constant follow ups being made from my side. Now a year down the line the frame on the day bed has broken. Arrangements for one of their \assessors"to come inspect were made and he did not pitch. Eventually he did arrive and advised that day bed would need to be fixed by Coricraft. It is about a month later and no feedback has been received. I refuse to deal with service like this and will not accept the poor quality of the furniture. I now require a refund as it is clearly evident that the staff are incapable of service. Please can you contact us in order to make arrangements for the refund so we can purchase furniture from a reputable supplier."""