Pathetic pathetic pathetic service. The worst customer service ever!

<p>It’s amazing how in this day and age of technology there could be any business that does not know how to optimize its convenience. Online payments at other companies reflect in your account without you having to call then. That is not the case at Coricraft. I have never seen such ever. They say that an online payment takes 4 days to be allocated to your account. Mine took over a month. </p> <p>I made the payment the 26 March. I called them at least twice a week to get my balance after both my debit order and the online payment. No one could tell me why the online payment was not allocated. The story changes from person to person. They can all be so apologetic but no resolution.</p> <p>I eventually spoke a supervisor that was meant to investigate and call me back after the eventual allocation so that she could give me a settlement amount, that call back never happened. I called them again was told she wasn’t there; left a message and she got back me last Thursday. Her apology was that she was on leave. No continuity at Coricraft. Even after the call back no resolution. She gave me a settlement amount with interest was added to my account that shouldn’t have. The interest that would not have been there if they had given me the outstanding balance after their 4 day allocation period. Then she said she would refer the matter to their admin and call me back the same day. Waited again for days. Called them back again the next Wednesday. I was told she is busy with my account by one of the call center agents and that she would return my call. Surprise surprise that call never came. Today someone else called; apparently that supervisor handed my case to her.</p> <p>Now today’s call tops it off. This lady has a one liner that she sticks to. Talk about sticking to a script. She hears nothing else but her one line. I asked for full breakdown of account and a person’s name that could give resolution to this almost 2 months issue. Now I was told I will get the statement in 48hrs. WOW. I</p> <p>Why must I pay interest because of Coricraft inefficient and ineffective system. If someone had done what they are supposed to this account would have been settled first week of April. </p> <p>To this day i still dont have a settlement amount without the unnecessary added interest. i guess i must wait. Wow.</p> <p>will i buy from them again? i dont know. My thoughts about them are too *****ed.</p>