Pathetic management of order

I have been through numerous calls with coricraft at the warehouse regarding the foam that was due to be delivered last year november. I believe, the person responsible is your manager as his/her lack of authority,sense and order filters down. I received a call in december to say that the foam that was supposed to be delivered was nowhere to be found in the warehouse so I had to wait another month. I then get called recently to be told that my order was done wrong and the wrong foam was ordered? I cannot blame anyone else besides extremely bad/lackadasical or completely absent management which means that the staff are doing their own thing. It is embarrassing to be told these are the problems that coricraft facing and my last response to the caller from coricraft was that I am dumbfounded by what stupid mistakes are occurring. Do an audit, investigate or try to seek whats going in the warehouse because more trouble will ensue.