Pathetic Customer Service

I honestly cannot believe the terrible service I've been receiving from coricraft. I got my bed delivered on 06/05/2025, realised after the delivery guys had left that it is faulty. I sent an email the following day with pictures and got an automated response confirming my query has been received. I have been calling them every single day since and all I get is someone will call you back which never happens. Spoke to Britney on Friday and she advised the mail was received and escalated but she will have Vanessa call me back because Bianca is not in (which never happened). Today I call and Vanessa tell me my mail has not been received and Britney is on lunch. I've spoken to Bianca, Britney and Vanessa but none of them are willing to assist. The service is pathetic and I must say they have lost a customer because I should not have to fight for them to provide a service that I paid for!!