Pathetic customer service

My new lounge suite and glass table was delivered on Thursday, only to discover the glass table has a nasty chip that they tried to blend in with the table but it obviously did not work. I was told to send a photo to mr radebe who was the sales guy who helped us. Is sent him a photo and the details and up until today no reply. Are you not supposed to assist your customers??? This table was very expensive and I did not pay to receive a damaged table!!!!! This level of service is unacceptable! In one day I spent over 30k in the shop and this is what I get in return?? Pathetic