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Alka D
1 reviews | Active since Jul 2019
26 May 2022, 10:57
Pathetic customer experience
I would give no stars if possible! Absolute pathetic service from a so called reputable company.i purchased a R50 000 lounge set in 2020 and did not accept it as is from time of delivery. Immediately sent an enquiry and pictures of all the faults, had an assessor come out and nothing was done.complaint was ignored and forgotten till almost 2 years later once more I have an issue as of the consequences of the initial complaint,once again,no response. 48hrs have surpassed a week ago.I want a new set or a refund on my purchase! I am done dealing with this company!
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Coricraft Group's replyOfficial
13 Jun 2022, 16:17 Dear Alka D, Thank you so much for taking the time to post of your experience with the couch you ordered in 2020. Recliners are made for relaxing, and we are so sorry that this has not yet happened. We decided to discontinue our recliner range a couple of years ago but continue to service and repair any outstanding recliner issues with our supplier. We have logged a new service call with Alpine and will continue to follow up from our side until the issue is resolved. You are always welcome to contact us on *** or *** in future. Yours in design , Ruth Customer Care Support Team
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Coricraft Group's reply13 Jun 2022, 16:17
Official
Dear Alka D, Thank you so much for taking the time to post of your experience with the couch you ordered in 2020. Recliners are made for relaxing, and we are so sorry that this has not yet happened. We decided to discontinue our recliner range a couple of years ago but continue to service and repair any outstanding recliner issues with our supplier. We have logged a new service call with Alpine and will continue to follow up from our side until the issue is resolved. You are always welcome to contact us on *** or *** in future. Yours in design , Ruth Customer Care Support Team
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