HVdB
Heila Van den Berg
1 reviews | Active since Mar 2025
29 Jul 2024, 21:02
PATHETIC!!!!!!
DESPITE the fact that I went into Coricraft Centurion and ordered my couches BY NAME AND COLOUR the *****ic sales person first did an invoice with only 1 three seater in stead of 2. I showed her the mistake. Then she proceeded to put the WRONG couches on the invoice. After I paid I got the “correct” invoice for and EXTRA R8200!!!! When I looked at the “correct” invoice sure as h*ll she ordered the WRONG COLOUR!!!!! So THREE mistakes on 1 order!!!!!!
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Coricraft Group's replyOfficial
31 Jul 2024, 15:52Dear Maggie,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your order at Coricraft Centurion. This is certainly not the level of service we strive to provide. We understand your disappointment and regret the multiple mistakes made with your order.
Please be assured that we are addressing this issue to ensure you receive the correct couches as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your order at Coricraft Centurion. This is certainly not the level of service we strive to provide. We understand your disappointment and regret the multiple mistakes made with your order.
Please be assured that we are addressing this issue to ensure you receive the correct couches as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply31 Jul 2024, 15:52
Official
Dear Maggie,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your order at Coricraft Centurion. This is certainly not the level of service we strive to provide. We understand your disappointment and regret the multiple mistakes made with your order.
Please be assured that we are addressing this issue to ensure you receive the correct couches as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your order at Coricraft Centurion. This is certainly not the level of service we strive to provide. We understand your disappointment and regret the multiple mistakes made with your order.
Please be assured that we are addressing this issue to ensure you receive the correct couches as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team