MN
Mr. Nel

1 reviews | Active since Apr 2024

01 Jul 2017, 09:56

PATHETIC!!!

<p>We ordered a LEATHER couch from the floor in Cresta.</p> <p>TWICE they delivered the WRONG couch at home!!</p> <p>They delivered a suade couch!</p> <p>Mark at Cresta never resolved our problem OR our refund!</p> <p>Head office was full of excuses and not helpful at all!</p> <p>We phoned our airtime to bits to solve the problem and after weeks still sitting with the wrong couch!</p> <p>Warehouse delivery is useless!!</p> <p> </p> <p>CORICRAFT IS THE WORST AND IVWILL NEVER BUY FROM THEM AGAIN!</p> <p>THEIR AFTER SERVICE IS PATHETIC!</p> <p> </p> <p>In the end we agtreed to be happy with the 2nd hand one in the shop but we are still waiting!!</p>

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Replies (4)
MN
Mr. Nel's update01 Jul 2017, 10:25
Reviewer Update

Johan Engelbrecht from head office even tries to defend Coricraft as if the customer is in the wrong!

Also CORICRAFT OWES US R1500 REFUND WHICH WE STILL DID NOT GET!!

MN
Mr. Nel's update01 Jul 2017, 10:27
Reviewer Update

I would like management to come together and SEE THE DIFFERENCE IN THE COUCHES!!

Coricraft Group
Coricraft Group's reply06 Jul 2017, 16:33
Official

We apologise for the shade variation , as per our earlier telephone conversation we will be in contact to make a booking to add filling to your pillows nd sort out the stitching problem.

Kind regards,

Olga de Pinho

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MN
Mr. Nel's update06 Jul 2017, 17:16
Reviewer Update

I appreciate your call Olga and await the repair and filling