Pathetic
I was at their store last week and no one attended to me. Everyone just looked at me like my money was not good enough. There I am giving them another chance again today, my wife and I even sat on the couch we planned on buying. Nobody attended to us AGAIN!!! Good news, I had a budget of R30k when I walked into your store, I guess it was not good enough for them. That clearly was not good enough for them. Further good news is that I was happy to spend more elsewhere because they had AWESOME Service!!!!<br> When we took up the awful and pathetic service, they were quick to provide excuses about how busy they are with the truck etc. Msg for them \bad planning on your part does not justify your pathetic service". I guess you have customers that bring you better money. Good bye and I hope never to enter any of your stores again!"""
Please accept our sincere apology for the poor service. This is not the type of experience we want our customers to have and being busy is not an excuse .
We will look into the number of staff we have on duty on a showroom truck day.
Kind regards,
Olga de Pinho
Quality Manager
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Please accept our sincere apology for the poor service. This is not the type of experience we want our customers to have and being busy is not an excuse .
We will look into the number of staff we have on duty on a showroom truck day.
Kind regards,
Olga de Pinho
Quality Manager
***
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