1 reviews | Active since Mar 2009
Paid for new chair, got a second hand.
Paid for 3 new counter chairs but it will be at least 4 months (maybe more) of a 2nd hand chair experience.
We were given a demo cushion because the Canal Walk store could not find the cushion the new chair was meant to arrive with. Many promises since then to get us a new cushion, latest being 'next month'.
Not interested in 'when it will arrive anymore, the issue is we paid for a new chair and have been given a second hand one - how is that right? How is the price we paid correct?
I brought this up with Corifcraft's customer service and they just emailed me that we'll get it next month. Not addressing my complaint.
Consumer Protection Act: Suppliers are required to remedy any defects in the quality of services performed or goods supp****; or refund the consumers a reasonable portion of the price paid for the services performed and goods supp****, in the event of these being sub-standard.
The remedy time period can't be taking months!
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you have experienced. Our team has been in contact to advise you on the arrival date of the cushions, and we deeply regret the delay. We will keep you updated on the progress, and in the meantime, you can use the showroom cushions.
We understand your frustration with the situation regarding the counter chairs. Paying for new chairs and receiving a demo cushion is not acceptable, and we apologize for this oversight. We are actively working to resolve this issue and ensure you receive the new cushion you were promised.
Your concerns have been noted, and we are committed to addressing them promptly. Thank you for your patience and understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience you have experienced. Our team has been in contact to advise you on the arrival date of the cushions, and we deeply regret the delay. We will keep you updated on the progress, and in the meantime, you can use the showroom cushions.
We understand your frustration with the situation regarding the counter chairs. Paying for new chairs and receiving a demo cushion is not acceptable, and we apologize for this oversight. We are actively working to resolve this issue and ensure you receive the new cushion you were promised.
Your concerns have been noted, and we are committed to addressing them promptly. Thank you for your patience and understanding.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team