RB
Regardt B

1 reviews | Active since Aug 2012

04 Mar 2025, 19:33

Over promised, under delivered! Dissapointing

My wife and I saved up for over very long period of time to buy our ideal and new lounge suite. We decided with Corricraft. Altgough it wasnt the cheapest and the leadtime was over 4 weeks longer than their competitor, we found the lounge we desired. The service received thus was IS TERRIBLE! This is such a terrible experience and never we have received such a bad service from any provider. We are 2 weeks over the leadtime date BY CORRICRAFT, and feedback from the Centurion Mall store is non excisting, eventhough I had a call from the store manager promising transparency and convinced me not to cancel the order. CORRICRAFT has breached their own Terms and leadtimes. Marketing is great, but the service received is mot worth 5% of that! I will NEVER recommend anyone to buy from them, ever. My family and I are litteraly sitting in campung chairs as our previous lounge was donated to a charity organisation a day before delivery was promised. Super dissapointed in this company. Actually, heart broken!

0
Replies (2)
Coricraft Group
Coricraft Group's reply06 Mar 2025, 12:27
Official
Dear Ragardt,

We appreciate you taking the time to share your experience with us.
When you made your purchase, our lead times were 5-6 weeks, and according to our system, we are still within that time frame. We have followed up on your order and have been informed that it has been completed and our team has already phoned you for the payment of the balance. We hope you enjoy your beautiful couch!

If you need further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
RB
Regardt B's update06 Mar 2025, 12:33
Reviewer Update
Hi Strongely disagree with you. Go recheck when the order was placed and PAID. Unless it was processed only at a later stage by the internal.