BL
Brendon L

1 reviews | Active since Nov 2011

07 Feb 2016, 22:21

OUTRAGED WITH LACK OF DELIVERY

Our couch was supposed to have been returned last week Saturday due to stitching issues.<br> <br> We specifically requested the couch to be returned early in the morning before 11:30am (as we had other arrangements) last week Saturday. This was agreed and arranged with Bianca Britz (Coricraft) during the week, only to be disappointed on Saturday when the couch did not arrive! As if we have better things to do than wait!<br> <br> Following this frustrating ordeal, we agreed AGAIN with Bianca Britz to organise for yesterday (Saturday) morning. She AGAIN promised this would be on the first delivery of the morning. The entire morning we had no feedback from ANYONE in Coricraft as they expect us to just wait! After 12pm, I receive a call from a lady asking why our couch was sent in for repairs?!! Then she mentioned was it because we have missing LEGS on our couch?!<br> <br> Not ONLY did they NOT DELIVER our couch, but now it seems they have broken the couch FURTHER!! I would want new couch as it seems they neglect your items and it is returned worse then when sent in!<br> <br> I AM SO DISAPPOINTED AND ANGRY WITH CORICRAFT!! <br> <br> PLEASE BE WARNED OF THEIR AFTER SERVICE!

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Replies (1)
Coricraft Group
Coricraft Group's reply08 Feb 2016, 08:03
Official
Hello Brendonza,

Apologies for the service received its unacceptable. i will take this up with the Customer services Manager and drill down to see what has gone wrong.

We will be in contact today to give you an update and will ensure that this resolved with a sense of urgency.

apologies

Mark Staniforth
Retail Exec