Ottoman Factory Fault.

In November 2017 . I bought the ottoman at coricraft , they end -up delivering the ottoman in March 2018. After I received my ottoman , I realised that the ottoman had factory fault in April . I returned back at coricraft the lady by the name Lusanda promised me that she will sent it back and phone to give update as what is happening regarding my ottoman , since that day Iam still waiting for the update , Then I decided to call the factory , I was advised that East gate coricraft they will contacts me at any day ,cause the ottoman was sent to East Gate coricraft , I waited then I called East Gate Coricraft Shop, Busi answered and she checked the order and advised me that my chair was sent back to the factory and she needed to find out to her colleagues what had happened. Iam still waiting for them to call , I paid cash I don't owe them any money . I find it weird for such a big shop to have so many in completed staff. Even today Iam still waiting for my Ottoman.(not receive).