Order not started

<br> I placed an order: order no. P54838 on the 7th February for the Olie 2DIV and 3DIV. I was told it would take up to 4weeks (only after paying). I called in customer service today which is the 3rd week to ask why I haven't been contacted to pay the outstanding balance. Only to find majority of my order is not even done with only a job number for the 2DIV still in production and the 3DIV not even started. This is absolutely unacceptable in that I wasn't told that it will go on this long. I currently have no ETA on this and I need to get this escalated ASAP.<br>