Order no. WWT027752 coricraft

Service is very poor. Horrid infact. Bought a new couch in August 2023, after some time I realized that the one side of the couch was weak. Called them to advise about the loose side and I was told they will send an assessor which was fine by me. Assessor arrived and upon assessing he mentioned that they will collect the couch. I spoke to Candice and she mentioned that they will come to pick up the couch i advised I need a loan couch in the meantime and her response was "I will get back to you" till this day I have not received a response instead a collection truck was sent. No one advised about when it will be collected I only received a call when they were at the gate. I rush home from home to attend the matter only to find that they don't even have the loan couch. Called back Coricraft and asked for Candice and the only response I am getting is "She will call me back urgently" 3hours later I am still waiting for her call. This is so frustrating because Candice is not taking my complaint seriously. I am wasting my time and had to waste my petrol to get home even after the inconvenience of no one communicating with me that the couch will be collected I still made time to drive home. This is the worst experience. Order No: WWT027752