IM
Innocent M
1 reviews | Active since Oct 2024
16 Oct 2024, 11:18
Order Adjustment
I made an order on the 13/10/2024.Then on the 15th of October i asked that my order be adjusted and remove the headboards that do not have legs on there as they will not work in my house. I am told i cannot remove anything that is on the order in less that 28 hours of ordering.May this be looked at i am trying to contact several platforms but i am not getting any assistance
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Coricraft Group's replyOfficial
17 Oct 2024, 13:51Dear Innocent,
We appreciate you taking the time to share your experience with us.
Our customer care team has been in communication with the store, and the sales consultant has confirmed that your matter has been escalated to her manager. Once the manager has reviewed the situation and received a response, they will promptly contact you to guide you through the next steps. We appreciate your patience during this time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our customer care team has been in communication with the store, and the sales consultant has confirmed that your matter has been escalated to her manager. Once the manager has reviewed the situation and received a response, they will promptly contact you to guide you through the next steps. We appreciate your patience during this time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Best regards,
Coricraft Group's reply17 Oct 2024, 13:51
Official
Dear Innocent,
We appreciate you taking the time to share your experience with us.
Our customer care team has been in communication with the store, and the sales consultant has confirmed that your matter has been escalated to her manager. Once the manager has reviewed the situation and received a response, they will promptly contact you to guide you through the next steps. We appreciate your patience during this time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our customer care team has been in communication with the store, and the sales consultant has confirmed that your matter has been escalated to her manager. Once the manager has reviewed the situation and received a response, they will promptly contact you to guide you through the next steps. We appreciate your patience during this time.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Best regards,