Operational Issues Affecting Replacement Cushion Purchases

Today I attempted to order replacement foam for the Manhattan Slouch, limited to the two seat cushions rather than the full set. After waiting for approximately 35 minutes, the consultant advised that the relevant SKU code was not working, which meant the order could not be invoiced or paid for. There was also uncer*****y about whether ordering cushions for a two seater Manhattan would be suitable, and staff were understandably reluctant to proceed given Coricraft’s no returns policy. The Head Office contact number listed on the website was not functional, and the customer care line was unable to assist, indicating the matter would be escalated once the relevant person returned. While the branch staff made a genuine effort to help, system limitations and lack of internal support left them unable to resolve the issue. Overall, while Coricraft couches are acceptable, they do not appear to be designed for daily use, as the cushions require replacement or refilling approximately every four years, unlike other brands whose couch cushions last longer.