TV
Tracy V
1 reviews | Active since Apr 2015
20 Apr 2015, 15:09
Online shopping disaster
Small ex-stock items (cushions) were ordered online nearly 5 weeks ago and still not received! Coricraft's website takes your payment at order and charges you a min fee of R550 for delivery despite the fact that goods aren't couriered to you. You therefore pay them to send their own truck to their branch, which was going there anyway! After numerous enquiries all one gets are excuses. Judging from the sudden high increase in complaints regarding poor service and quality, one can only assume Coricraft is heading for liquidation. Be careful not to use their website! Such a pity guys that they care so little about their clients.
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Coricraft Group's replyOfficial
20 Apr 2015, 16:19Hello Uptown,
We apologise for the website and we are working on making our online shopping a more user friendly experience. We don't charge a delivery fee for showroom collections.Your stock has arrived and you may collect or we can deliver to you should you prefer.
We are most certainly not on the path to liquidation and have many happy customers but we take every failure seriously and want every customer to be be treated like royalty at Coricraft.
Please let me know if we should deliver directly to you .
Kind regards,
Olga de Pinho
Quality Manager
***
***
We apologise for the website and we are working on making our online shopping a more user friendly experience. We don't charge a delivery fee for showroom collections.Your stock has arrived and you may collect or we can deliver to you should you prefer.
We are most certainly not on the path to liquidation and have many happy customers but we take every failure seriously and want every customer to be be treated like royalty at Coricraft.
Please let me know if we should deliver directly to you .
Kind regards,
Olga de Pinho
Quality Manager
***
***
Coricraft Group's reply20 Apr 2015, 16:19
Official
Hello Uptown,
We apologise for the website and we are working on making our online shopping a more user friendly experience. We don't charge a delivery fee for showroom collections.Your stock has arrived and you may collect or we can deliver to you should you prefer.
We are most certainly not on the path to liquidation and have many happy customers but we take every failure seriously and want every customer to be be treated like royalty at Coricraft.
Please let me know if we should deliver directly to you .
Kind regards,
Olga de Pinho
Quality Manager
***
***
We apologise for the website and we are working on making our online shopping a more user friendly experience. We don't charge a delivery fee for showroom collections.Your stock has arrived and you may collect or we can deliver to you should you prefer.
We are most certainly not on the path to liquidation and have many happy customers but we take every failure seriously and want every customer to be be treated like royalty at Coricraft.
Please let me know if we should deliver directly to you .
Kind regards,
Olga de Pinho
Quality Manager
***
***