1 reviews | Active since May 2024
Online purchase
I ordered two Santorini three seater slip on couches the 2nd of April 2024. The website states leadtime 5 weeks.
After the order I got told 6 weeks manufacturing and delivery in the 7th week as they are backlogged. Understandable.
Last week 6 May I got a call to say the 1st couch is in the warehouse, the second is on the way and will be there in that week. I phoned the JHB warehouse on Thursday after not hearing anything. After what seemed like hours of a phone ringing, I got through to someone that will phone me back. Still Waiting...
Today 13th May I phoned them again and get told the second couch is still in manufacturing and will be done on the 20th May after which it will get shipped. Delivery will then be the week after. So 5 weeks turn into 8 weeks with no explanation or sound of remorse. Sorry sir it happens.. How does ONE order with two of the SAME items get split up?
Truly unacceptable service.
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you have experienced with your order. We understand how disappointing this situation is and deeply regret the delay.
We have escalated this matter to ensure it receives the immediate attention it deserves. Our customer care team will keep you updated on the delivery status of your couches.
Your patience and understanding are greatly appreciated.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration you have experienced with your order. We understand how disappointing this situation is and deeply regret the delay.
We have escalated this matter to ensure it receives the immediate attention it deserves. Our customer care team will keep you updated on the delivery status of your couches.
Your patience and understanding are greatly appreciated.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team