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Matshepo M
1 reviews | Active since Nov 2022
22 Nov 2022, 13:37
Online Delivery Terrible Turn-around-time
I am regular shopper at Coricraft physical stores! But online service is the worst. One, no communication on expected delivery date, 2. They do not answer emails, 3, they dont answer calls.
Absolutely no sense of customer service. Online shopping is meant to make my life simple but this company is worse
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Coricraft Group's replyOfficial
01 Dec 2022, 12:23Dear Matshepo M
We appreciate you taking the time to share your online shopping experience with us.
We are so sorry for the lack of communication on your order. The poor response you received from our customer care support team is unacceptable. We have addressed this with the team and are investigating system enhancements to prevent a reoccurrence of this.
Your order has arrived at The Glen store and is ready for collection. We are confident that your next experience with our website will be much improved and what you have come to expect from Coricraft.
You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply01 Dec 2022, 12:23
Official
Dear Matshepo M
We appreciate you taking the time to share your online shopping experience with us.
We are so sorry for the lack of communication on your order. The poor response you received from our customer care support team is unacceptable. We have addressed this with the team and are investigating system enhancements to prevent a reoccurrence of this.
Your order has arrived at The Glen store and is ready for collection. We are confident that your next experience with our website will be much improved and what you have come to expect from Coricraft.
You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team