Ongoing Poor Service & Defective Product – Coricraft Rustenburg

I am extremely disappointed with the service received from Coricraft Rustenburg regarding a Laurel Console Table purchased in late November / early December 2025.

Due to the high delivery fee (±R899), I arranged my own transport (at my own cost) and collected the item on 15 December 2025. After assembly, I noticed defects and reported this the next day. Sharon at the branch initially assisted and arranged a replacement.

I was informed around 19 December that the replacement had arrived, and once again I had to pay for transport to return the defective unit and collect the new one on 20 December.

Unfortunately, the replacement unit was in an even worse condition than the first. I reported this immediately and sent photos. I was told the matter would be escalated, but:

January 2026: No feedback until I followed up myself 3 February 2026: Followed up again, wanting to resolve this before making further purchases 9 February 2026: Advised another unit would be ordered for me to view in-store

Since then, there has been no further communication.

This matter has now dragged on for over two months. During this time, I have:

Paid for transport twice for defective products Spent significant time following up Been left with a substandard product

We spent a substantial amount at Coricraft in November 2025 (mostly cash), which makes this even more disappointing.

I am not an unreasonable customer, but I do expect acceptable quality and basic service. My request is simple: Coricraft should collect the defective unit and deliver a proper replacement at their cost, or provide a suitable alternative resolution.

At this stage, I am a very unhappy customer and would caution others about the after-sales service