Not worth the money spent for defective goods

We purchased a couch last october and finally received the couch in February of 2024 after being promised delivery before Christmas.

Fast forward til now, the couch as lost shape already, there is a dent in the armrest (towards the back so not where anyone would put pressure on it) and the seats are not able to flip to put on the other end to rotate them.

We receive a call a few weeks ago about how things were going and the lady said to send videos and photos but I've never heard back. I have since emailed them to the store.

Very disappointed in the product. Although the staff in store were nice at the point of sale.